Shipping and Returns

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 10 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within ten business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@mylaserstore.com

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@mylaserstore.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

To cancel an order you have placed within 30 day period from purchase you must contact customer support by email at info@mylaserstore.com Please note that once the item has shipped, the order cannot be canceled.

Defective Merchandise/ Shipping Damage

If your item is defective or was damaged in shipping, please email us at info@mylaserstore.com.  We will arrange for the item to be repaired or replaced promptly.

• All returned products require a Return Authorization number.
• Product must be clearly labeled with Return Authorization number.
• Once an RA has been received, products must be shipped within 5 days.
• Product must be in new condition in the original packaging. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
• Product must be returned in its original packaging. Please call customer service to purchase new packaging for scooters and lift chairs.
• All parts and accessories must be included and in the original packaging.
• The cost of return shipping is the responsibility of the customer.
• Shipping charges, insurance, customs charges and white glove delivery charges are not refundable.
• If an item is returned to the wrong address, we reserve the right to charge for any additional shipping fees associated with shipping the item to the correct location. 

Return Shipping

Unless our supplier made an error, the cost of return freight is the customer's responsibility.  Once you've requested your RA number, please make shipping arrangements to return the product. We highly recommend insuring larger items for their retail value to protect against shipping damage.

• The cost of return shipping is the responsibility of the customer.
• Shipping charges, including white glove delivery and inside delivery charges are not refundable.. 

Return Authorization Number

• All returned products require a Return Authorization number.
• You may email us at info@mylaserstore.com to request an RA number. Please include your order number, name and the item number you are returning.
• Products returned without a Return Authorization (RA) number will not be credited. 
•  A Return Authorization (RA) must be requested from us within 30 days of actual delivery of the product.

Non-Returnable Items

We understand that a return can be a result of change in circumstances, a simple mistake or something else. Unfortunately we can not accept all returns. We reserve the right to make adjustments based on typographical errors, product changes and discontinuations.  Product images may not always represent the actual product.

These products are non-returnable:

• Parts
• Accessories
• Batteries
• Special order or special request items.
• Items that need to be built i.e. Non Stock items.
• Custom items we make for you.
• Items you customize for yourself.
• Used items no longer resalable.
• Items missing packaging, parts, or instructions.
• Items specifically marked non-returnable.
• Bathroom equipment
• Personal Items (bathing equipment, grooming, etc)
• Most medical products that have been opened 

There are certain products that are custom-made by the manufacturer and are non-returnable:

•    Ultralight weight wheelchairs
•    Sport wheelchairs
•    Lift Chairs with custom fabrics and/or heat and massage
•    Golden Technologies PR-502 lift chairs

For hygienic reasons, the following products are non-returnable:

•    Bathroom products
•    Mattresses
•    Slings
•    Braces
•    Cushions and Backs

Refunds

Provided that you have followed our return policy guidelines, you can expect a credit to be issued within 4 weeks.  This allows for the return transit time, our processing time and your credit card/bank processing time.  If you paid by check or money order, we will issue a check within 30 days.